We are happy to announce that we have a new paper accepted for publication at MobileHCI: “An Exploratory Study of Social Support Systems to Help Older Adults in Managing Mobile Safety”. The paper is written by Tamir Mendel, Debin Gao, David Lo, and Eran Toch.

In this paper, we look at how older adults (people aged 65 or more) utilize social support from family and friends when facing security and privacy challenges on their mobile phones. We interviewed 18 older adults about their existing support experiences and used the think-aloud method to gather data about a prototype for providing social support during mobile safety challenges.

Social support prototype